Easy Returns Policy
At Logelite, our aim is to provide 100% satisfaction to our customers. If for any reason you are not satisfied with the product, we are here to help.
Please return your purchase in its original packaging with all the parts and freebies with your original receipt for a refund. Please make sure that the product(s) are properly packed when you are returning it.
Please note that if an Incorrect Product(s) is handled by you to our Courier Service Partner, Logelite shall not be responsible for any loss/damage/theft caused to such Incorrect product while in transit or otherwise.
If any or all the products that were originally part of an order placed using a coupon or offer are returned then the coupon code/offer will no longer be applicable on the order. The benefit of the coupon/offer will also not be included in the refund. If the product(s) returned are part of any free offer such as Buy 2 get 1 free or Buy 1 get 1 free, all the products related to the offer have to be returned, as they have been purchased as part of a group offer.
How does Returns work?
Products purchased on Logelite.com shall only be returned on the website.
How does Self Return work?
For a few select pin codes, where we are unable to pick up the product, you can follow below steps to send the product to us:
- Warehouse address link will also be mentioned on the Manage Returns page against your return request.
- Please enter the details under Manage Returns section within 7 days from the initiation date to complete the return process. Return request will be automatically closed after 7 days from the initiation date if the required details have not been updated.
- Once the AWB number and shipping company details have been verified by our team, we will initiate the refund process. Please refer to our Refunds section for more details.
The refund process will be initiated only once we have received the product back in our warehouse and we have completed all quality checks and verifications at our end. The mode of refund may depend on the mode of payment used at the time of placing the order.
- The entire amount paid by you for the product through any of the payment modes except for loyalty cash will be first credited to your Logelite Cash Refund Account. Please note that the shipping charges and COD charges are non-refundable.
- Once the refund amount is in your Logelite Cash Refund Account, you can use the credit to order a replacement or buy a new product or even have it credited back to you.
- If the payment mode was Cash on Delivery, we will refund the amount to the bank account of your choice. Bank details will be taken during the refund process. Please ensure that the details that you enter is correct. Logelite will not validate a Bank Account number and is not responsible for funds transferred to an unintended recipient.
- Loyalty Cash used during payment will be credited back to your loyalty cash account.
- Loyalty cash amount earned on the product will be deducted from your loyalty cash account.
- Shipping charges and COD charges will not be refunded back if the pick-up has been arranged by us. In the case of self-return, we will reimburse the return shipping charges up to 10% of the product price or Rs.100, whichever is lower. For doing so, please upload the scanned copy of the receipt on Manage Returns section.
- If the payment was done using Guaranteed Savings Offer or Gift Certificate then the amount will be refunded to the Logelite Cash Refund Account. If you need it to be credited back to your bank account then please follow the steps mentioned above in point(3).
- If an order has been purchased using EMI then we will refund back the amount to the bank account of your choice. Bank details will be taken during the refund process… For any queries regarding foreclosure/ pre-closure of your EMI transaction or on amounts charged on your credit card, please contact your bank.
- In cases where the pick up is refused or product is not returned and the money has been refunded to you already, Logelite holds the right to deduct the concerned amount from Logelite Cash Refund and loyalty cash account depending on the mode of the payment of the product.
- For payments made through any of the wallet gateways like Paytm, MobiKwik, etc., the amount will be refunded to the original mode of payment.
Guaranteed Savings Online Programs – Cancellation and Returns
- Guaranteed Savings Offer Cancellation
- Enrolled members can cancel the “Guaranteed Savings” offer any time they wish. In case of unused “Guaranteed Savings” offers DARP may choose to refund the complete amount or issue Gift Vouchers. In case the “Guaranteed Savings” offer has been used even once by the user then after adjusting the used amount, DARP may choose to refund the complete amount or issue Gift Vouchers.
- Order cancellation purchased through “Guaranteed Savings” offer
- Cancellation is only available in case of orders not been shipped from our warehouse to the customer’s location. In case of complete order cancellation, the complete amount spent against the order will be credited back to members “Guaranteed Savings” code. In case of part order cancellation, the balance left after adjusting the amount for products shipped to member’s location will be credited back to members “Guaranteed Savings” code.
- Order returned purchased through “Guaranteed Savings” offer
- Return is available in case the order has been shipped from our warehouse and has been delivered to the customer’s location. In case of complete order return the complete amount spent against the order will be credited back to members “Guaranteed Savings” code. In case of partial order return, the balance left after adjusting the amount for products shipped to member’s location will be credited back to members “Guaranteed Savings” code. Member can check the balance of there “Guaranteed Savings” code by logging in to the “My Account” section with their registered email ID. Note: All members must follow the return criteria and return process defined for returning the products.